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Transform everyday transactional customer communication to drive profits | MyPR.co.za

12 January 2021 by Alan

MyPR: Transform everyday transactional customer communication to drive profits:

Today’s innovative digital on-demand, production inkjet printer technology, featuring workflow automation and a high degree of personalisation, makes combining transactional data with promotional messaging so much easier.

Everyday customer communication such as transactional printing (bills and statements) can easily and quickly be transformed into effective marketing vehicles.  This capability offers a huge opportunity for your business to add customised promotional content – cross-selling and upselling – to individual statements.

According to a 2019 report from Keypoint Intelligence/InfoTrends, “transpromo” (transactional promotion) is one of the top ten growing applications worldwide. Enhanced customer experience

Transactional, marketing and communications teams that tap into easy, cost-effective transactional promotional print opportunities can help drive profits and rewards. Transpromo plays an important part in the modern customer journey, and the total customer experience.

Leveraging full-colour, personalised, on-demand transactional print as a key communication touchpoint to share promotional messages can set you apart from your competitors. Using colour to make your statements easier to read, sharing relevant offers, incorporating charts and graphics can make information clearer and improve your customers’ experience.

Smart print for better communication
Today, many of the savvier financial institutions and retail groups use transaction statements to reduce call centre interaction, drive changes in behaviour or promote ancillary services. The functionality of full-colour transactional printed statements and direct mail is starting to overlap.

Variable data and colours are major trends in the transactional print space – today’s consumers expect simplified content with relevant information to their personal habits and history.

You can take your customer experience one step further with transaction statements embedded with QR codes and augmented reality (AR). QR codes can guide customers to the exact location they need to be and deliver on-demand data of their shopping habits to help you know your customer better (KYC). AR, on the other hand, enhances the customer’s experience, communicating with better, clearer explanatory messages which improve the customer satisfaction via this touchpoint.

Year-end multi-channel communication promotion
Utilising your everyday transactional mail to announce and share year-end sales promotions and messages – and including call-to-actions to send them to the various communication channels to obtain more information – can help convert interactions into sales.

Leverage transactional printing to share your summer promotions
Digital transformation hogs the headlines, but transactional mail is still crucial for doing business effectively.

According to Keypoint Intelligence – InfoTrends, 2018, 95% of people still check their physical mail daily.

Achieve a high return-on-marketing investment (ROMI) with your printed transaction bulk mail, not only as a result of effective marketing messages and clever application of variable data and colour, but also as a result of huge discounts offered on the InsideData Sweet Summer promotion.

Get up to 25% discount on your bulk print and mail needs. Do not miss out to leverage your transactional print to announce all your summer promotions.

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– MyPR

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Did you know this about Johannesburg? OR Tambo International Airport is the busiest airport in Africa: It’s estimated that more than 28 million people pass through this airport’s terminals every single year. OR Tambo International has also been around for more than 60 years – it was opened in 1952.

Category: MyPRTag: communication, Customer, drive, Everyday, MyPR.co.za, profits, transactional, transform

About Alan

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The Socio-Political Crucible of Soweto

You cannot understand Johannesburg without understanding Soweto (an acronym for South Western Townships). Originally established as a “labor dormitory” to house black miners away from the white city center, Soweto grew into a sprawling metropolis of over 1.3 million people and became the epicenter of the struggle against Apartheid.

The township is home to Vilakazi Street, the only street in the world to have been home to two Nobel Peace Prize winners: Nelson Mandela and Archbishop Desmond Tutu. It was also the site of the 1976 Soweto Uprising, when thousands of students protested against the forced use of Afrikaans in schools. The police response and the subsequent death of 13-year-old Hector Pieterson catalyzed international condemnation of the Apartheid regime. Today, Soweto is a vibrant cultural hub, blending historical landmarks like the Orlando Towers (now used for bungee jumping) with a booming tourism industry and a sophisticated middle class. It represents the city’s resilience—a place born from segregation that transformed into a symbol of liberation and modern South African identity.

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